Part A:
1. What type of ecommerce business are you using?
Business to Consumer.
2. What platform or marketplace are you using?
Marketplaces are Crunchyroll and NinNinGames.
3. What item are you buying? What are the two sites you are buying from and what is the price on each site? Provide screenshots.
Item: Hawks Look Up figure.
Sites:
Crunchyroll: $35.99
https://store.crunchyroll.com/products/my-hero-academia-hawks-look-up-figure-4535123843280.html
NinNinGames: $31.96 (at full price)
4. What do you do if you have to return or exchange the item? What is the return or exchange policy? Is there a time limit? How do you do this? Are there any fees/charges that the customer must pay?
Crunchyroll:
To return or exchange you use your account to reach other to customer service.
Policies:
https://help.crunchyroll.com/hc/en-us/articles/21770522107412-Crunchyroll-Store-US-Return-Policy
The time limit is within 30 days of purchasing.
I do not see any fees or changes for returning or exchanging the item.
NinNinGames:
To get a refund or cancel the order you need to open a ticket.
Policies: https://www.nin-nin-game.com/en/content/19-Nin-Nin-Game-FAQ#cancellations
You can’t cancel, refund, or exchange an order from over 2 years ago or after it has already shipped.
There is a 15% or 10% fee depending on your kind of order and how far away from the product release date.
5. What forms of payment are accepted?
Crunchyroll:
For this item just credit cards and Crunchyroll store gift cards.
NinNinGames:
https://www.nin-nin-game.com/en/content/19-Nin-Nin-Game-FAQ#paymentoptions
Mainly PayPal.
6. Are there any shipping costs? How much are they?
Crunchyroll:
For this item it was just $7 for me.
NinNinGames:
https://www.nin-nin-game.com/en/content/12-Shipping-Options
The lowest price of shipping given to me was estimated at $10.72.
7. Are there any taxes? How much are they?
Crunchyroll:
Estimated tax was $3.82 for me.
NinNinGames:
It doesn’t give me any for my purchases for some reason.
8. Are there any other fees on online purchases from international companies? Describe.
Shipping method changes, customs, handling, and import fees.
9. Are there any hidden costs that you discovered?
Crunchryroll:
Not that I can find other than potential customs and import fees.
NinNinGames:
https://www.nin-nin-game.com/en/content/19-Nin-Nin-Game-FAQ#invoices
Shipping costs go up, estimated product size was not correct, and other shipping related additional fees.
There is also a handling fee.
10. What security measures are used to ensure that the information of the customer is protected?
Both have valid SSL certificates and say that information is secure when sent to them.
Part B:
My top 10 questions about starting an Ecommerce site: